BankTennessee will never ask for personal information by email, text message or phone.
We will never ask you to provide or verify your Social Security number, personal identification number (PIN), credit card number, online banking password, or other confidential information by email, text message, or phone call. We do not use any of these methods to confirm, verify, activate or authenticate your personal information. If something feels suspicious, stop and contact us directly.
At BankTennessee, we take your financial security seriously. While we have tested, proven security measures in place, we also encourage you to protect your personal financial information.
What to Do If You Suspect Fraud
Report suspicious messages or calls.
If you receive an email, phone call, text message or other communication that appears to be from BankTennessee and seems suspicious, call our customer support line at 866-391-6028 or contact your local BankTennessee office before responding. You may also forward suspicious messages to info@banktennessee.com for review.
Lost or Stolen Debit Card or Identity Theft
- Regular business hours: Call your local BankTennessee office or our customer support line 866-391-6028.
- After hours & holidays: Call toll-free 800-383-8000.
- Not a BankTennessee customer? Please contact your financial institution if you feel your personal information has been compromised.
Common Scams
SPOOFING
Scammers may disguise a phone number, email address, sender name or website to make it look like it is coming from someone you trust.
PHISHING
Phishing scams try to trick you into clicking a link, opening an attachment or sharing personal information.
VISHINGPhone calls or voicemails designed to get your personal or financial information.
SMISHING
Text messages that try to get you to click a link, call a number or share information.
QUISHING
Fraud involving QR codes that lead to fake or unsafe websites.
Protect Yourself
- Do not share personal or financial information with unexpected callers, texts or emails.
- Do not click suspicious links or open attachments from unknown senders.
- Use strong passwords and keep them private.
- Monitor your accounts and bank statements regularly.
- Review your credit report for unusual activity.
- Safeguard your social security number.
- Be cautious of urgent requests involving gift cards, wire transfers or cryptocurrency.
- Download our booklet Customer Awareness Training for Internet Banking Services.
- Turn your BankTennessee debit card on/off in mobile banking
- Set up account and card alerts to help monitor activity.
- Ransomware information. Learn more here.
Government & Consumer Fraud Prevention Resources
Help Protect Older Adults from Fraud
Business Customers: Protect Against Corporate Account Takeover
Corporate Account Takeover, or CATO, is a type of business identity theft where cybercriminals steal employee credentials to access company bank accounts and initiate fraudulent wire or ACH transactions.
To help protect your business:
- Train employees to recognize phishing, spoofing and malicious software.
- Use multi-factor authentication.
- Use dual control for payments.
- Monitor accounts daily.
- Have an incident response plan in place.
- Catch red flags in email scams:
- False urgency - threats of account closure, urgent action required, or limited time offers
- Domain mismatch - email from a domain that doesn't match the company - example: amazOn-secure.com
- Grammar & spelling - poor grammar, misspellings, or awkward phrasing that a real company would not send
- Unusual requests - asking for passwords, PINs, credit card numbers, or personal info
- Suspicious links - links that don't match the company domain or use shorteners to hide the actual URL
