What is BankTennessee Mobile Banking?
Depending on your preference and your mobile device capabilities, Mobile Banking gives you access to your accounts whenever and wherever you are. You can view account balances, deposit checks, pay bills and transfer funds between eligible accounts.

How much does this service cost?
There is currently no charge associated with the service. However, there may be charges associated with data usage on your device. Check with your wireless carrier for more information.

Is it secure?
Yes. The Mobile Banking service utilizes best practices from Online Banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the devices that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your device. If your device is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment site in your online banking account or by calling BankTennessee.

Which wireless carriers are supported?
We support all the popular U.S. wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later as new carriers will be added over time.

Is Mobile Banking supported on my phone?
We support all the popular U.S. wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later as new carriers will be added over time.

Do I need a data plan?
Yes. Please check with your wireless carrier for information.

I'm not enrolled in Online Banking. Can I still use Mobile Banking?
You must first enable your bank account(s) for Online Banking before using Mobile Banking.

How do I sign up for Mobile Banking?
Sign in to Online Banking on your computer, and choose the Mobile Banking option. Enroll your mobile phone, and follow the activation instructions.

What is Activation?
Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code which will be required to begin using Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

How do I access Mobile Banking on phone's browser?
After successful activation, your phone will receive a text message with the Mobile Banking URL. You can also visit the site at any time at http://www.banktennessee.mobi.

How do I optimize my mobile web experience?
Check to see if your phone's browser has cookies enabled. Also, enable style sheets for the best viewing experience.

How do I install the downloadable application?
  • Your phone will receive a text message from 79680. Select to view (or open) the message. You can also view it later by going to your phone's text message inbox.
  • Select the URL link – http://www.banktennessee.mobi – in the text message. This is typically done by selecting a command on your phone's menu, such as "Connect" or "Go To."
  • You will then be brought to a page with a Download link. Click this link to download the application.
  • When finished, you will be notified that the download completed.
  • After launching the application for the first time, you may be asked to give permission to access the data network. You will need to grant permission in order to proceed.


I enrolled my phone number, but I did not receive a text message. What should I do?
  • You should receive a text message in a few minutes after enrolling, however, mobile carriers can experience delays which cause slow text message delivery.
  • Check to be sure your phone has a wireless signal.
  • Check to see if you entered the correct phone number on the enrollment site.
  • If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your device.

I received an activation code, but I never used it. What do I do now?
Activation codes expire after 24 hours. If you need a new one, return to the Mobile Banking enrollment site and request a new activation code.

What happens if I get a new phone or change phone numbers?
On your computer, update your phone profile in Mobile Banking. We recommend removing your old phone number and re-enrolling (and then activating) your new device.

Can I use Mobile Banking on more than one phone?
Yes. Simply enroll and then activate another phone number.

I activated Mobile Banking on my phone's browser. Why am I asked to activate again?
At the time of activation on your phone's browser, a cookie is generated which always tells the Mobile Banking system that you activated your phone allowing you to proceed to the sign on screen. However, some mobile phone will periodically erase all cookies and require you to reactivate. Also, check your phone settings to ensure that cookies are enabled. If enabled and the issue persists, consider using an alternative mobile web browser with strong cookie support, such as Opera Mini (which can be found by visiting mini.opera.com on your phone's browser).

What if my device is lost or stolen?
If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your lost or stolen device. Feel free to call us for assistance.