BankTennessee will never ask you by email, text message or phone for any personal information such as your Social Security number, personal identification numbers, credit card numbers, or online banking password. We do not use any of these methods to confirm, verify, activate or authenticate your personal information.

At BankTennessee, we take your financial security seriously. While we have tested, proven security measures in place, we also encourage you to protect your personal financial information.

Equifax Cybersecurity Update
As you may have seen in the news, Equifax, a national consumer credit reporting agency, has experienced a breach in security. To learn more or to see if you have been impacted by the data breach, visit the Equifax website, or call 866-447-7559.

Report Fraud

If you are suspicious about an email, phone call, text message or any other form of communication appearing to be from BankTennessee, contact us immediately at 901-854-0854 or your local BankTennessee office to confirm its legitimacy. Also, please forward it to for our security specialist to investigate.

If you feel you are the victim of identity theft or to report a lost or stolen ATM/Debit Card :
  • Regular business hours: Call your local BankTennessee office or our main office at 901-854-0854.
  • After hours & holidays: Call toll-free 800-500-1044.
  • Not a BankTennessee customer? Please contact your financial institution if you feel your personal information has been compromised.
Beware of Phishing Schemes

Pronounced “fishing,” that’s exactly what thieves are doing . . . “fishing” for your personal financial information. These thieves want account numbers, passwords, Social Security numbers, and other confidential information that they can fraudulently use to loot your checking account, run up bills on your credit cards, or in the worst case, steal your identity that can take you years to unravel.

As part of a scam, unsuspecting persons are usually redirected to a phony website or to call a phone number that may look or sound exactly like the real thing. While these schemes change frequently, they usually ask you to immediately call a particular phone number or go to a website and then ask you to provide personal data. If you provide the requested information, you may find yourself the victim of identity theft.

Protect Yourself

Protect yourself from fraud and possible identity theft by always questioning if something asks for personal information or sounds too good to be true. For example, never send money with the promise of receiving money back. If you are notified that you have won the lottery, make sure you have entered the lottery.

Below are some resources and tips that you may find useful to help safeguard your identity.

  • The power to protect your BankTennessee cards is in your hands. Download the SecurLOCK Equip app from either the Android or Apple store. Learn more.
  • Use strong passwords and PIN numbers, and keep them secret.
  • Safeguard your social security number. Do not use it as your password, username or as your driver's license number. Keep your card in a safe place, but avoid carrying it with you.
  • Always be suspicious of anyone requesting your personal information, especially in an email or over the phone.
  • Check your bank statements and periodically check your credit report. This might alert you to any unauthorized activity.
  • With our enhanced fraud prevention tools, we will text you if we suspect fraudulent activity on your BankTennessee debit card. If you receive a fraud alert message, simply respond whether the transaction was yours or not. Click here for more information.
  • Protect yourself against fake check and money order scams.
  • The Federal Trade Commission is good resource to help you avoid identity theft and what to do if you are a victim.
  • For businesses: Learn about the steps you can take to prevent a corporate account takeover.
  • To learn more about how you can avoid being the victim of a scam, download our booklet Customer Awareness Training for Internet Banking Services.
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Fraud Alert System.

We will quickly text you if we suspect suspicious activity on your debit card.
Tell me about it. 

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Protect Your BankTennessee Cards.

SecurLOCK Equip. Turn your cards on/off. Control use. Receive alerts.
Learn more.