In order to enhance your experience and upgrade our services in the future, we will perform routine system maintenance.
Beginning Friday, November 15 at 6:30 pm (CST) and on a limited basis throughout that weekend, online banking, bill pay, mobile banking and telephone banking will be unavailable. ATM/debit cards will not be affected.
Here are a few tips and additional things you should know.
- Online & Mobile Banking Security Settings Once maintenance has been completed, you will be asked to establish enhanced security settings. Prompts will guide you through the process.
- Statements You will receive an extra statement as of November 15, 2019. Interest will be paid, and service fees will be waived. Future statements will continue on the normal cycle and will feature a new look.
- Telephone Banking In order to log on after this maintenance period, use your date of birth and last four digits of your Social Security Number to log on. MMDDYYYYSSSS
For Example If your birthday is January 1, 1950 and the last four numbers of your Social Security Number are 1234, use 010119501234
In telephone banking, your Personal Identification Number (PIN) will be reset to the last four digits of your Social Security Number. Please note that the menu options will be new.
We apologize if the system maintenance causes you any issues.
For assistance that weekend, please call our help desk hotline at 901-316-2200. It will be available on Saturday, November 16 from 9:00 am – 3:00 pm. You can also check our Facebook page for more information and status updates.
We are looking forward to serving you even better in the future.
With you, the best is yet to come.